Quality Improvement Tools & Techniques

Quality Improvement Tools & Techniques

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This comprehensive text covers the important quality-improvement tools and techniques. It intentionally avoids too much maths and statistics, couching everything in simple language. The statistical tools are fitted into the improvement context, using a simple case example that shows how they all relate. The reader thus learns both how the tools work and when to use them.After constructing a flow chart, analyze the chart to see where improvements can be made in the process. ... Police file accident report Repairs made to car Friendly Ins. agency a€” Ar paperwork Adjuster verifies a€” agt; repairs Adjuster reviews damages You ... office prices work Customer drives car without problems Bodyshop accepts estimate Bodyshop paid for work This flow chart prompts several questions.

Title:Quality Improvement Tools & Techniques
Author: Peter Mears
Publisher:McGraw-Hill Trade - 1995

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