The Art of Software Support
Presents ready-to-use information on how to set up and effectively run a help desk or technical software support group. The manual provides check lists for call handling and resolving calls, determining staffing levels and cost-justifying a support center7.2.1 Profile of Support Engineers Defining a hiring profile means to define the necessary education, skills, and experience for a ... Prior support experience is ideal, but also consider customer-contact experience, such as waiting tables in a anbsp;...
| Title | : | The Art of Software Support |
| Author | : | Françoise Tourniaire |
| Publisher | : | Prentice Hall - 1997 |
You must register with us as either a Registered User before you can Download this Book. You'll be greeted by a simple sign-up page.
Once you have finished the sign-up process, you will be redirected to your download Book page.
How it works:- 1. Register a free 1 month Trial Account.
- 2. Download as many books as you like (Personal use)
- 3. Cancel the membership at any time if not satisfied.
